Support Proposal
Brilliance Information Service Proposal is a comprehensive and systematic solution to address your services needs. It incorporates unique and innovative techniques and approaches in computer resources utilization to improve overall organizational productivity. The services proposal is supported by our high level of technical skill, committed management team and excellent services provided. The benefits that your organization will enjoy are: –
- Equipment failure will be promptly attended to by our professional technical personnel and the uptime will be maximized.
- Planning and controlling your yearly budget will be easier since the cost is static.
- Response time of between to 2 – 4 hours of a service call of a distance of 24km radius from our nearest service center.
- The Standard “next business day commitment” is based on a location of the service more than 24km. The response time will be between 4-24 hours plus traveling time.
- Central reporting at HQ & Hot Line service to assist in solving complex problems.
- Products (hardware and system software) including third party’s products will be maintained, supported and serviced by only a Single Vendor.
We are also providing the service of stand-by or after normal working hours. There are two types of stand-by service facilities:
Stand-By Service
Engineers will be available for an on-call and guaranteed basis for duration of service requested. A service charge will be levied for the on-call service duration irrespective of attendance to repair calls or can be as an attachment to the service contract.
Non-Committed Stand-by Service
Engineers are available on an on-call basis but the availability is not guaranteed. Charges will only be levied when a repair call is actually attended to. Engineers can be contacted via a pagerhand phone service until 10.00pm.
Professional Service Area
Our business focus are based on integration of products; personal computers, software development & designing of application, office automation, information processing, LAN/WAN, networking, structured cabling and data communications.
- Integration of IT products and services in a multi vendor environment.
- Design, project management, consultancy commissioning and implementation of a client server system. Enterprise Premises services which includes Network Management, WAN / LAN Network System, Structured Cabling for Offices and Office Automation.
- End user training in hardware maintenance, application software, operating system DOS, WINDOWS, SCO UNIX, UNIX SYSTEM, NOVELL), Databases and LAN and Communication.
- System Integration & System Consultancy
- Hardware And Software Installation
- Local Area Network (LAN) Implementation & Testing
- Client Server System & Complete Office Automation
- PC/Computer Peripherals Rental, Repair & Services
- Software Application and Software Training
- Provide pre -sales and post-sales technical services and outsourcing functions.
Software Licensing on Microsoft product families
- Microsoft Operating System
- Microsoft Network Operating System
- Microsoft Development Tools
- Microsoft Office Tools
- Microsoft Based Servers
Application / Software Training
- Fully computerized training room
- Certified Microsoft Trainer
- Highly experience facilitator
Software Licensing on BrinfoCare Web based Software Product;
- Online Helpdesk System
- Online Procurement System
- Corporate Intranet System
Internet Communications
- Connectivity Consultancy
- Installation and Configuration
- Internal Firewall
- Internet Access via ADSL, Leased, ISDN or Analog Modem.
Consultation and Software Development on:
Application Development & Integration for
- Hosted Environment
Custom Application Development on:
- Desktop environment
- Web based environment
E-Commerce Solutions
- Hosting, Billing, Procurement and Provisioning
- Services using Microsoft Product
- Packaged Application Development for Fully Packaged Product
- Complete Website Design and Implementation
Network Consulting Services
- Windows NT/ 2000 Design & Specification
- Installation / Implementation
- Consultancy
- Configuration
- Maintenance & Systems Support
- Problem Identification & Solution
- Complete & Partial Migration
We’re Behind You All The Way Counts
Yours success is our pride. We pledge to ensure minimum disruptions to your system as our solutions are well designed and implemented. If things do go wrong, rest assured that our support team will be on hand to assist and make it right. Again, we believe companies are not all alike, and in terms of in-house IT expertise, this can vary from virtually none to a team of highly trained specialists. That’s why we have a multitude of support plans to suit your needs-it ranges from per call basis to our most comprehensive Platinum Support.
| Solution Area | Our Core Services and Specialization | Enabling Software and Cloud Services |
|---|---|---|
| Applications Development & Integration Services |
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| Workplace Modernization Solutions |
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| Core IT Infrastructure Solutions |
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After Sales Service
Brilliance Information has been actively involved in maintaining, servicing and supporting the hardware and system software since establishment. With our team of skilled technical personnel, we are able to provide an excellent maintenance, service and support to our customers. Our motto is “Best Service Provider in Meeting Customer Needs” . Brilliance Information Technical Support personnel consists of 23 Technical personals, 10 contract Technical Consultants and over 100 personnel via 36 Service Center nationwide/business partner.
Brinfo Care
TelePrimary Care Hotline
Noor Ashikin Annuar
tpcsupport@brinfo.com.my
03-6275 5606
Northern Zone
Mohamad Hafiz Nokman
mohamad.hafiz@brinfo.com.my
013-353 0000
Southern Zone
Azmi Mohamad
azmi@brinfo.com.my
013-367 7824
Central Zone
Noraidah Basri
noraidah@brinfo.com.my
013-367 7817
Eastern Zone
Nor Amalina Abu Bakar
amalina.ab@brinfo.com.my
013-363 3113
Sarawak Zone
Jeanette Karbenee Morris
jeanette@brinfo.com.my
013-367 7820
Sabah Zone
Mohd Zarith Sufian J.Andai
mohd.zarith@brinfo.com.my
019-346 1828
Enterprise Integrated Solutions (EIS)
Kuala Lumpur
Suite 3A-17
Block C,Plaza Sentral
KL Central
Jln Stesen Sentral 5
50490 Kuala Lumpur
Tel: 03–2612277
Fax: 03-2625397
Penang
No 797-5-12A, 5th Flr
Sri Sungan Nibong Complex
Jln Sultan Azlan Shah
11900 Bayan Lepas Penang
Tel: 04-2297086
Fax:04-2297892
Alor Setar
1959Y, 1stFloor
Jalan Stadium
05100 Alor Setar, Kedah
Tel: 04-7333192
Fax: 04-7332357
Malacca
221, 1stFloor,
Taman Melaka Raya
75000 Malacca
Tel: 06-2820872
Fax: 06-2849192
Ipoh
17,Ground Floor,
Jalan Dato’ Hj Megat Khas
Taman Bandaraya Utama
31400 Ipoh, Perak
Tel: 05-5499330/1
Fax: 05-5466331
Johor Bahru
12-02 Jln Rosemerah 2/9,
Taman Johor Jaya
81100 Johor Bahru, Johor
Tel: 07-3345602
Fax: 07-3346716
Kota Bharu
3338-b,
Jalan Sultanah Zainab
15050 Kota Bharu,
Kelantan
Tel: 09-7483657
Fax: 09-7447526
Kuching
Lot 7899, 2nd Floor
Queen Court,
Jalan Wan Alwi
93350 Kuching, Sarawak
Tel: 082-452836
Tel: 082-575836
Fax: 082-453839
Kuantan
63, Jalan Telok Sisek
25000 Kuantan, Pahang
Tel: 09-5138366/7
Fax: 09-5223032
Sibu
15,1st Floor,
Jalan Bindang
96000 Sibu, Sarawak
Tel: 084-325169
Kuala Terengganu
98,5thFloor, Jalan Banggol
20100 Kuala Terengganu,
Terengganu
Tel: 09–6226566
Fax: 09-6237259
Tawau
2nd Floor, 2140
Jalan Habib Husin
91008 Tawau, Sabah
Tel: 089-765286
Tel: 089-772760