Business Intelligence reporting is broadly defined as the process of using a BI tool to prepare and analyze data to find and share actionable insights. In this way, BI reporting helps users to improve decisions and business performance.

A document management system is used to automatically organize, secure, digitize and classify company documents, making them easy to access, edit and share.

Email Migration is a process in which an email or multiple email messages are migrated from one email client to another email client. An equivalent term is Mailbox Migration, in which case records such as e-mails, appointments, contacts or tasks may also be migrated.

Commercial off-the-shelf or commercially available off-the-shelf (COTS) products are packaged or canned (ready-made) hardware or software, which are adapted aftermarket to the needs of the purchasing organization, rather than the commissioning of custom-made, or bespoke, solutions.

• Enterprise IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. It can be used for internal business operations or developing customer IT or business solutions.

Private cloud architecture is essentially the aggregation of all resources in a data center into one pool of resources. … Private cloud solutions allow companies to architect a data center using software-defined networking (SDN) and virtualization (VMs).

Network infrastructure refers to the hardware and software that enable network connectivity and communication between users, devices, apps, the internet, and more.

End-user computing (EUC) is a term that refers to the technologies that IT professionals use to deploy, manage and secure the devices, applications and data that workers require to perform their jobs.

Leasing is a way of renting an asset that the business requires, such as a HR System. Monthly payments are made and the leasing company is responsible for the provision and upkeep of the leased item.

Software support is defined as fixing broken software (or “bugs”) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority “bugs” that don’t deteriorate the software design and user experience.